Stop creating new things. Start focusing on the things that are not working.
Gunilla
I am so thankful for everything you do and the mail support team is wonderful. But I would suggest you pause creating new features for a while, when there are so many things that could work so much better.
For exemple: The student-teacher private communication in assignments hasn't been working for a year.
Next example: I spent a lot of time emailing to Zenler support about the app menu, putting the courses in the order I want the students to see them. Ten emails back and forth, and when I started to write about it here as feedback, I noticed there was a post about it here from over a year ago. I think it shouldn't take that long. But I understand you have a lot on your plate.
I would strongly recommend you to start focusing on all the posts here, before you start making up new things (e.g. time for live-support-Zooms. Spend those hours on fixing the little things that many people are asking for (for a month or so) instead of spending time on one single user at the time. Here, there are 40 users who has voted for something and they are patiently waiting, for years and years.
I think everyone would be soooo happy if we saw "COMPLETE" on many more of the posts. I think the email support team would not need to answer that many emails.
Just a suggestion. <3
Log In
Farah
I’m relieved to see I’m not the only one experiencing this, because these issues have become a real source of frustration — for my students and for me.
There is a recurring problem with passwords: clients are asked to create or reset one, but they don’t receive the email, or the new password isn’t recognized. From a customer perspective, this is a major barrier. I honestly wonder how many potential sales were lost simply because people couldn’t log in.
On top of that, the discussion and community features are highly unstable. I regularly receive emails from students saying: “I’m writing to you because I can’t post under the course, and I can’t post in the community either.”
Sometimes a student writes a post, it gets validated… and then nothing appears. The frustration on their side is very real.
For me, this creates a significant amount of extra work. I chose Zenler to reduce manual management, not to increase email support. I do report these issues to the technical team, but feedback is often very slow or nonexistent, which makes follow-up difficult and, over time, discouraging.
Another issue is the lack of context. When someone comments under a course, I often have no visibility on where they are in the program or which lesson they’re referring to. This makes meaningful teaching and support harder, even when the system technically “works.”
This is why I’m now seriously considering moving my community to Discord. Originally, I chose Zenler so students could comment directly under the relevant lessons and keep everything in one place. Instead, the community section has expanded, while core features — login reliability, comments, video stability — remain fragile.
I also don’t fully understand the strategy of prioritizing new features while fundamental issues in the existing system persist. For students, being able to access their account and interact with course content is not a bonus — it’s part of what they paid for.
At this point, it feels like we’re paying for automation and simplicity, but ending up with more friction, more emails, and more client frustration.
Improving the foundations should clearly come before expanding further.
Dennis
Things that don’t work set lesson as compulsory sometimes student finishes and can not move ahead and sometimes student Don't even start the lesson and it’s displaying next lesson so they just skip thru to get the certificate .WHY HAVE STUFF IF IT DON’T WORK . I know blame the browser ! But I tried 3 browsers and it’s not functional . I been thru 3 platforms non of them function the way they say the should
Cris
Thanks for this post, Gunilla. I could start listing other dozen items that should get their attention to help already existent features work great. I've voiced the same need on our FB group and am here to support this ticket as well.
Dennis
Yes fix the things people need if I want to offer a live class I have a zoom account I see no need to use Zenler I use Zenler for at you pace learning and the only problem I have is I can’t get a basic time line for student activity . I could never determine student time on an activity . If a course is supposed to be 2 hours long I need to know they were there for 2 hours.
Marta
Amen
Dr.
I totally agree with that. Even basic stuff is broken on Zenler.
API often goes down. Video playback is slow and lags even on decent internet connection.
Ariele
Thank you for this. I also think this is really important and will help to reduce churn. An emphasis on usability will generally reduce customer frustration and reduce the need for frequent live support sessions.
Some other concrete examples:
- email broadcasts (allow users to create their own templates or auto-populate with logo / social media links, make sure the saving mechanism works -- multiple emails if i hit the back button have lost all content); Reliability here is quite essential to businesses so should be improved or abandoned (would be sad) if not possible to bring to a higher standard.
- page editor is outdated,
- page templates are outdated.
- Community update is much improved (prettier, more fun) vs. pre-2025, but is honestly not particularly user friendly the way it brings in every lesson discussion in a way that looks like a separate community.
I agree it would be a good feeling if even the small feedback tasks here could get tackled one by one and get pumped out. And if we had more consistent responses by developers and collation of feedback on this site. It would build confidence.
Thank you for bringing this up.