Zenler needs a native transactional form that can be used for statutory cancellation requests and other non-marketing purposes.

At present, Marketing Funnel forms always require the site-wide GDPR/marketing consent checkbox. This means that a customer must consent to marketing in order to submit a course cancellation request. Customers cannot be required to accept marketing communications in order to exercise a statutory cancellation right.

The form should allow the site owner to:

disable the marketing consent checkbox for an individual form

mark the form as transactional or customer-service related

collect custom fields such as course name, purchase date and order number

send an automatic confirmation email to the customer

include the submitted custom fields in the confirmation email

include the exact submission date and time

send an automatic notification to the site administrator

keep the site-wide GDPR and cookie settings enabled.

This is particularly important for course sellers operating in Finland and the EU, where online businesses are required to provide an easily accessible online cancellation function.

At the moment, Zenler users must rely on an external form service to meet this requirement, even though the purchase itself takes place through Zenler.

Please prioritise a native, non-marketing transactional form feature for statutory cancellations and customer-service requests.